Frequently Asked Questions

Regular wash is for everyday garments and uses water-based cleaning. Dry cleaning uses special chemicals and is better for delicate fabrics like suits, dresses, and Kitenge. Choose based on your garment type and care label.

For regular wash, we charge per kilogram. For ironing and pressing, we charge per piece. Dry cleaning is priced per item. Please contact us for bulk orders.

Yes! Our express service has a 24-hour turnaround. Same-day service is available for urgent orders (additional fee applies). Contact us to confirm availability.

Absolutely! We offer special pricing for bulk orders (50+ kg) and corporate accounts. For schools and businesses, we provide customized packages. Please contact us for detailed pricing.

We accept M-Pesa, Airtel Money, card payments, and cash on delivery. Choose your preferred method during booking.

Yes, cash on delivery is available. For other payment methods, we'll send you a payment link or M-Pesa prompt before delivery.

Yes! We have a loyalty program. Ask about our referral rewards and bulk pricing when you visit.

Yes, we specialize in delicate fabrics! Our expert team carefully handles Kitenge, silk, wool, and other special materials using appropriate care methods.

Our specialist stain removal service can handle most stains. Bring the garment as soon as possible for better results. Some stains may not be 100% removable depending on age and fabric type.

No. We use temperature controls, color-safe detergents, and proper handling to prevent fading and shrinking. However, if care labels are ignored or items are damaged in handling, we discuss solutions.

No. We separate colors from whites and delicate items. Each load is handled carefully to prevent color bleeding.

You can book online through our website, call us, or visit us at Galana Petrol Station. Simply choose your service, date, and time.

Yes! For customers in the Katani area, we offer convenient pickup and delivery services. Contact us for availability and delivery charges.

Regular wash takes 3-5 business days. Express service is 24 hours. Same-day service is available for urgent orders (limited slots).

Mon-Thu: 08:00-20:00 | Fri: 08:00-18:00 | Sat: CLOSED | Sun: 10:00-16:00

We guarantee 100% satisfaction. If you're not satisfied with our service, we'll re-clean the item free of charge or provide a full refund.

We take full responsibility for items in our care. We have quality control checks at every stage. Any damage is documented and discussed with you immediately.

We sanitize all equipment daily, maintain separate sections for different garment types, and follow ISO-certified cleaning protocols. Cleanliness is our top priority.

Yes! We specialize in school uniform cleaning. We understand the importance of keeping uniforms in excellent condition. Ask about our bulk school uniform packages.

Yes, we handle bedding, curtains, and large items. Our machines accommodate oversized loads. Pricing varies by weight and type.

We offer professional pressing and ironing. For alterations and repairs, we work with trusted partners. Ask our staff for recommendations.